Lead Times
Orders are currently going into production in:
**All lead times can be found under each enclosure’s page for convenience.
Estimated 2 weeks for IQ Series, Hangar1 18x12x9
Estimated 4 weeks for Hangar6, Hangar6 Factory Edition, Sector
Estimated 6 weeks for Exo Terra replacement tops, Matrix, Matrix XL, Alpha, Hangar1 XL 26x18x15, Hangar1 Traverse, EVO Arboreal Snake Builds
Estimated 8 weeks for Expanse, TwentyFour, TwentyFour XL, Sector, Arcade, Ratio, Ratio Slider, Panorama, HighRise XL, Vault, Monolith Slim, Monolith, Formula, Ratio 4x2x2 Kits, C3 Slider
Estimated 10 weeks for Studio, Studio Slider Performante
Estimated 12 weeks for Hatchling Hangar, Concept3, Concept3 MaXX, F22
Estimated 15 weeks for Sequence3, and Sequence4 Mini, Sequence321, Aspect, GT, GT Slider, GTO, GTO Slider, Signal, Mini Monster Performante, MOB, Concord SR-72, & Ascent

We’re still occasionally having material shortage and backorder issues, and some suppliers are running slow so product is taking longer to arrive.

Large quantity orders and/or large enclosure size orders can fall outside the lead time range. The above estimates do not include Holidays that may occur during the timeframe. As a couple working 6-7 days a week Stephen and I do our very best to get your enclosures out to you as fast as possible!

Material
Enclosures are made out of expanded PVC, HDPE, polycarbonate, glass, and/or acrylic sheets. Due to the soft material type and warehousing, scratches and scuffs are all part of the process. We do our best to vet our sheets for scratches and scuffs before machining, but they do not affect material integrity.

Enclosure sizes are sometimes approximate and can vary slightly to maximize the 4×8 material constraints.

Shipping Damage
We take great care and time packing enclosures, but the size and weight of enclosure shipments make them more vulnerable to improper carrier handling. Unfortunately, damage still happens, especially after COVID and the higher amount of goods being shipped and handled by shipping carriers.

FedEx, USPS, UPS Express & Ground Damage
Packages may require a signature. Be prepared to be available to receive the package(s) or get with carrier for appointment or hub pickup that suits your schedule.

The necessary carrier requirements for filing a claim can be found on our Terms & Conditions page and on each respective carrier’s website.

Freight Damage
**If significant damage to packing, pallet, and multiple pieces, take photos of damage outlined below and REFUSE THE SHIPMENT**
The shipment will be returned to us where we can file a claim and manufacture the new pieces.
Failing to refuse the shipment in the event of significant damage will likely result in a damage claim denial.

Freight damage MUST be noted on the Bill of Lading (BOL) upon delivery.
The word “DAMAGE” must be written on the BOL for any chance of a damage claim approval
Photographic evidence of package damage, as well as damage to the enclosure and pallet, is REQUIRED (see Ground carrier damage claim process above for guide reference). Video evidence while the driver is present is highly recommended to help the damage claim approval process. The drivers are instructed on the BOL to remain at the location for the shipment to be unpacked.
The person who placed the order for the enclosure will need to be present at delivery in order for a claim to be submitted. If the word “damage” with reference to all damage including scuffs, punctures, tears, scratches, and ANY other shipping damage is not noted upon delivery on the BOL or the shipment is not received by the person who made the order – there is little chance the damage claim will be honored by the carrier.

Flat Pack Assembly
Flat pack shipments are pre-assembled for fitment before packaging, then easily assembled with a #2 Philips screwdriver – or even faster with an electric drill! Instructions are available on the website, enclosures include numbered vinyl stickers on panels that can be peeled off after assembly. Hangars are labeled according to placement, stickers can be peeled off after assembly.

Payment
We accept PayPal and credit card payments from the website. For custom orders, you will be sent a PayPal invoice with your order details.

Quick Ship
Quick Ship products are show overstock or created from the machining of additional space on the 4×8 sheets of the standard queue of enclosures. They are occasionally available under the Quick Ship tab.

Order Changes
Your order specifications are locked once production begins. We can accommodate some changes before that time, within reason. If made, any order changes on separate invoices done after you place your order through the website will not be added to the automated commerce system production and completion emails as that system is not editable.

Refunds
As a small business each order goes towards paying for shop space, equipment, inventory, and material procurement operating expenses to keep the workflow rolling. Please be sure you understand the lead time info and have the correct enclosure with all of the options and accessories you want before sending payment. Credit card processors charge a transaction fee for each order, and that fee is not refundable in the event of an order cancellation. No refunds are available once an order enters production or is shipped. All refunds on orders that have not entered production are subject to a 10% of the purchase price plus non-refundable merchant processing fees. This is agreed to in the Terms and Conditions upon checkout and available for you in both the FAQ as well.

Accessories
Focus³ Habitats, Focus Cubed Habitats, is not responsible for and does not warranty accessory products including misting systems, heat panels, lighting, thermostats, heating, perches, probes, heat tape, plugs, etc. Focus Cubed Habitats, Method Noir Exotics LLC, is not responsible for any probe or accessory placement, misuse, improper care, modification, or handling of any product. As the purchaser and user, you accept full liability and responsibility for any product use.

WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

By purchasing you are agreeing to the above Terms & Conditions.