Lead Times
Orders are currently going into production in:
**All lead times can be found under each enclosure’s page for convenience.
Estimated 2 weeks for IQ Series, Hangar1 18x12x9
Estimated 6 weeks for Hangar6, Hangar6 Factory Edition, Sector
Estimated 6 weeks for Exo Terra replacement tops, Matrix, Matrix XL, Alpha, Hangar1 XL 26x18x15, Hangar1 Traverse, EVO Arboreal Snake Builds
Estimated 8 weeks for Expanse, TwentyFour, TwentyFour XL, Arcade, Ratio, Ratio Slider, Panorama, HighRise XL, Monolith Slim, Monolith, Formula, Ratio 4x2x2 Kits, C3 Slider
Estimated 10 weeks for Studio, Studio Slider Performante
Estimated 12 weeks for Hatchling Hangar, Concept3, Concept3 MaXX
Estimated 15 weeks for Aspect, GT, GT Slider, GTO, GTO Slider, Signal, Mini Monster Performante, MOB, Concord SR-72, Ascent, & Heretic
We’re still occasionally having material shortage and backorder issues, and some suppliers are running slow so product is taking longer to arrive.
Large quantity orders and/or large enclosure size orders can fall outside the lead time range. The above estimates do not include Holidays that may occur during the timeframe. As a couple working 6-7 days a week Stephen and I do our very best to get your enclosures out to you as fast as possible!
Material
Enclosures are made out of expanded PVC, HDPE, polycarbonate, glass, and/or acrylic sheets. Due to the soft material type and warehousing, scratches and scuffs are all part of the process. We do our best to vet our sheets for scratches and scuffs before machining, but they do not affect material integrity.
The optional colored red, blue, yellow, green, and gray PVC & HDPE can sometimes vary in color shade due to manufacturer availability, different batches over time, or discontinuation of a particular brand. We aim to get the same color from the same manufacturer, however, sometimes our suppliers cannot guarantee color matched availability.
Enclosure sizes are sometimes approximate and can vary slightly to maximize the 4×8 material constraints.
Shipping Damage
We take great care and time packing enclosures, but the size and weight of enclosure shipments make them more vulnerable to improper carrier handling. Unfortunately, damage still happens, especially after COVID and the higher amount of goods being shipped and handled by shipping carriers.
FedEx, USPS, UPS Express & Ground Damage
Packages may require a signature. Be prepared to be available to receive the package(s) or get with carrier for appointment or hub pickup that suits your schedule.
The necessary carrier requirements for filing a claim can be found on our Shipping Damage page and on each respective carrier’s website.
Flat Pack Assembly
Flat pack shipments are pre-assembled for fitment before packaging, then easily assembled with a #2 Philips screwdriver – or even faster with an electric drill! Instructions are available on the website, enclosures include numbered vinyl stickers on panels that can be peeled off after assembly. Hangars are labeled according to placement, stickers can be peeled off after assembly.
Payment
We accept PayPal and credit card payments from the website. For custom orders, you will be sent a PayPal invoice with your order details.
Quick Ship & Scratch and Dent In Stock
In Stock Quick Ship enclosures are sometimes created from the machining of additional space on the 4×8 sheets of the standard queue of enclosures. They are occasionally available under the In Stock Quick Ship tab and are only available as listed.
Sometimes damaged materials come from the manufacturer or panels otherwise get damaged. There are occasional Scratch & Dent discounted enclosures with dents, scratches, or corner rounding sold as-is.
Order Changes
Your order specifications are locked once production begins. We can accommodate some changes before that time, within reason. If made, any order changes on separate invoices done after you place your order through the website will not be added to the automated commerce system production and completion emails as that system is not editable.
Refunds
As a small business each order goes towards paying for shop space, equipment, inventory, and material procurement operating expenses to keep the workflow rolling. Please be sure you understand the lead time info and have the correct enclosure with all of the options and accessories you want before sending payment. Credit card processors charge a transaction fee for each order, and that fee is not refundable in the event of an order cancellation. No refunds are available once an order enters production or is shipped. All refunds on orders that have not entered production are subject to a 10% of the purchase price plus non-refundable merchant processing fees. This is agreed to in the Terms and Conditions upon checkout and available for you in both the FAQ as well.
Accessories
Focus³ Habitats, Focus Cubed Habitats, is not responsible for and does not warranty accessory products including misting systems, heat panels, lighting, thermostats, heating, perches, probes, heat tape, plugs, etc. Focus Cubed Habitats, Method Noir Exotics LLC, is not responsible for any probe or accessory placement, misuse, improper care, modification, or handling of any product. As the purchaser and user, you accept full liability and responsibility for any product use.
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
By purchasing you are agreeing to the above Terms & Conditions.