Shipping & Damage
We take great care and time packing enclosures, but the size and weight of enclosure shipments make them more vulnerable to improper carrier handling. Unfortunately, damage still happens, especially after COVID and the higher amount of goods being shipped and handled by shipping carriers.

FedEx, USPS, UPS Express & Ground Damage
Packages may require a signature. Be prepared to be available to receive the package(s) or get with carrier for appointment or hub pickup that suits your schedule.

If yours arrives safe and sound – you can get to enjoying!

If there is any transit damage via UPS, FedEx, USPS, or freight please follow the claim requirements below (based on UPS website) for proper claim photographic evidence:

  1. Photos of the damaged item, details of damage with an overall photo
  2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
  3. A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
  4. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number)
  5. A close-up photo of the box manufacturer’s certificate (BMC), if available
    1. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.
    2. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
  6. Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides.)
  7. Dimensions of the box, including the package height, length, and width
  8. Photos can be emailed to info@focuscubedhabitats.com

Freight Damage
**If significant damage to packing, pallet, and multiple pieces, take photos of damage outlined below and REFUSE THE SHIPMENT**
The shipment will be returned to us where we can file a claim and manufacture the new pieces.
Failing to refuse the shipment in the event of significant damage will likely result in a damage claim denial.

Freight damage MUST be noted on the Bill of Lading (BOL) upon delivery.
The word “DAMAGE” must be written on the BOL for any chance of a damage claim approval
Photographic evidence of package damage, as well as damage to the enclosure and pallet, is REQUIRED (see Ground carrier damage claim process above for guide reference). Video evidence while the driver is present is highly recommended to help the damage claim approval process. The drivers are instructed on the BOL to remain at the location for the shipment to be unpacked.
The person who placed the order for the enclosure will need to be present at delivery in order for a claim to be submitted. If the word “damage” with reference to all damage including scuffs, punctures, tears, scratches, and ANY other shipping damage is not noted upon delivery on the BOL or the shipment is not received by the person who made the order – there is little chance the damage claim will be honored by the carrier.

Photos can be emailed to: info@focuscubedhabitats.com